ДСТУ ISO 18788:2017 Система управління щодо процесів із забезпечення приватної безпеки та охорони. Вимоги та настанови щодо застосування (ISO 18788:2015, IDT)

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ISO 18788:2015

Management system for private security operations —
Requirements with guidance for use

 прийнято як національний стандарт
методом «підтвердження» за позначенням
Відповідає офіційному тексту

ДСТУ ISO 18788:2017
(ISO 18788:2015, IDT)

Система управління щодо процесів із забезпечення приватної
 безпеки та охорони. Вимоги та настанови щодо застосування

З наданням чинності від 2017-08-01

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Context of the organization

4.1 Understanding the organization and its context

4.1.1 General

4.1.2 Internal context

4.1.3 External context

4.1.4 Supply chain and subcontractor mapping and analysis

4.1.5 Defining risk criteria

4.2 Understanding the needs and expectations of stakeholders

4.3 Determining the scope of the security operations management system

4.4 Security operations management system

5 Leadership

5.1 Leadership and commitment

5.1.1 General

5.1.2 Statement of Conformance

5.2 Policy

5.3 Organization roles, responsibilities and authorities

6 Planning

6.1 Actions to address risks and opportunities

6.1.1 General

6.1.2 Legal and other requirements

6.1.3 Internal and external risk communication and consultation

6.2 Security operations objectives and planning to achieve them

6.2.1 General

6.2.2 Achieving security operations and risk treatment objectives

7 Support

7.1 Resources

7.1.1 General

7.1.2 Structural requirements

7.2 Competence

7.2.1 General

7.2.2 Competency identification

7.2.3 Training and competence evaluation

7.2.4 Documentation

7.3 Awareness

7.4 Communication

7.4.1 General

7.4.2 Operational communications

7.4.3 Risk communications

7.4.4 Communicating complaint and grievance procedures

7.4.5 Communicating whistle-blower policy

7.5 Documented information

7.5.1 General

7.5.2 Creating and updating

7.5.3 Control of documented information

8 Operation

8.1 Operational planning and control

8.1.1 General

8.1.2 Performance of security-related functions

8.1.3 Respect for human rights

8.1.4 Prevention and management of undesirable or disruptive events

8.2 Establishing norms of behaviour and codes of ethical conduct

8.3 Use of force

8.3.1 General

8.3.2 Weapons authorization

8.3.3 Use of force continuum

8.3.4 Less-lethal force

8.3.5 Lethal force

8.3.6 Use of force in support of law enforcement

8.3.7 Use of force training

8.4 Apprehension and search

8.4.1 Apprehension of persons

8.4.2 Search

8.5 Operations in support of law enforcement

8.5.1 Law enforcement support

8.5.2 Detention operations

8.6 Resources, roles, responsibility and authority

8.6.1 General

8.6.2 Personnel

8.6.3 Procurement and management of weapons, hazardous materials and munitions

8.6.4 Uniforms and markings

8.7 Occupational health and safety

8.8 Incident management

8.8.1 General

8.8.2 Incident monitoring, reporting and investigations

8.8.3 Internal and external complaint and grievance procedures

8.8.4 Whistle-blower policy

9 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General

9.1.2 Evaluation of compliance

9.1.3 Exercises and testing

9.2 Internal audit

9.3 Management review

9.3.1 General

9.3.2 Review input

9.3.3 Review output

10 Improvement

10.1 Nonconformity and corrective action

10.2 Continual improvement

10.2.1 General

10.2.2 Change management

10.2.3 Opportunities for improvement

Annex A (informative) Guidance on the use of this International Standard

Annex B (informative) General principles

Annex C (informative) Getting started – Gap analysis

Annex D (informative) Management systems approach

Annex E (informative) Qualifiers to application

Bibliography