ДСТУ EN ISO 9001:2018 Системи управління якістю. Вимоги (EN ISO 9001:2015, IDT; ISO 9001:2015, IDT)

ПІДТВЕРДЖУВАЛЬНЕ ПОВІДОМЛЕННЯ

Державне підприємство
«Український науково-дослідний і навчальний центр
проблем стандартизації, сертифікації та якості»
(   
(ДП «УкрНДНЦ»))

Наказ від 30.11.2018 № 454

EN ISO 9001:2015

Quality management systems — Requirements
(ISO 9001:2015)

прийнято як національний стандарт
методом «підтвердження» за позначенням
 

ДСТУ EN ISO 9001:2018
(EN ISO 9001:2015, IDT; ISO 9001:2015, IDT)

Системи управління якістю. Вимоги

З наданням чинності від 2018–12–05

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Context of the organization

4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties

4.3 Determining the scope of the quality management system

4.4 Quality management system and its processes

5 Leadership

5.1 Leadership and commitment

5.2 Policy

5.3 Organizational roles, responsibilities and authorities

6 Planning

6.1 Actions to address risks and opportunities

6.2 Quality objectives and planning to achieve them

6.3 Planning of changes

7 Support

7.1 Resources

7.2 Competence

7.3 Awareness

7.4 Communication

7.5 Documented information

8 Operation

8.1 Operational planning and control

8.2 Requirements for products and services

8.3 Design and development of products and services

8.4 Control of externally provided processes, products and services

8.5 Production and service provision

8.6 Release of products and services

8.7 Control of nonconforming outputs

9 Performance evaluation

9.1 Monitoring, measurement, analysis and evaluation

9.2 Internal audit

9.3 Management review

10 Improvement

10.1 General

10.2 Nonconformity and corrective action

10.3 Continual improvement

Annex A (informative) Clarification of new structure, terminology and concepts

Annex B (informative) Other International Standards on quality management and quality management systems developed by ISO/TC 176

Bibliography