ДСТУ CEN/TS 17091:2022 Управління кризовими ситуаціями. Настанови щодо розвитку стратегічного потенціалу (CEN/TS 17091:2018, IDT)



ДСТУ CEN/TS 17091:2022
(CEN/TS 17091:2018, IDT)

Управління кризовими ситуаціями. Настанови щодо розвитку стратегічного потенціалу

 
   
 
Не є офіційним виданням.
Офіційне видання розповсюджує національний орган стандартизації
(ДП «УкрНДНЦ» http://uas.gov.ua)

Contents

European foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Crisis management: Core concepts and principles

4.1 Understanding crises and how best to manage them

4.2 The potential origins of crises

4.3 Implications of the nature of crises

4.4 Readiness to respond and recover

4.5 Principles for crisis management

5 Building a crisis management capability

5.1 Introduction

5.2 Setting the crisis management framework

5.3 General framework

5.4 Anticipate and assess

5.5 Prepare

5.6 Response (the CMT in action)

5.7 Recover

5.8 Review and learn

6 Crisis leadership

6.1 Core leadership functions

6.2 Resilient crisis response

7 Strategic crisis decision-making

7.1 Decision-making

7.2 Why decision-making can be challenging

7.3 Dilemmas, decision delay and decision avoidance

7.4 Decision-making problems

7.5 Effective crisis decision-making

8 Crisis communication

8.1 Introduction

8.2 Pre-crisis preparation

8.3 Management of reputation and interested parties

8.4 Key roles

8.5 Developing a crisis communication strategy

8.6 Key principles of crisis communication response

8.7 Consistency of message

8.8 Barriers to effective communication

8.9 Social media: the opportunities and risks

9 Training, validation and learning from crises

9.1 General

9.2 Developing people and assuring crisis management arrangements

9.3 Training

9.4 Exercising

9.5 Validation

9.6 Learning

Bibliography