ДСТУ EN ISO 41012:2022 Управління об`єктами. Настанови щодо стратегічного пошуку та розробки угод (EN ISO 41012:2018, IDT; ISO 41012:2017, IDT)



ДСТУ EN ISO 41012:2022
(EN ISO 41012:2018, IDT; ISO 41012:2017, IDT)

Управління об'єктами. Настанови щодо стратегічного пошуку та розробки угод

 
   
 
Не є офіційним виданням.
Офіційне видання розповсюджує національний орган стандартизації
(ДП «УкрНДНЦ» http://uas.gov.ua)

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Sourcing strategy and understanding the core business context

4.1 Sourcing strategy

4.2 Strategic, tactical and operational level.

5 Sourcing process in FM

5.1 Process flow chart

5.2 Identify and analyse current and future needs and expectations

5.3 Translate needs into requirements

5.4 Determine the service levels

5.5 Identify service delivery options

5.6 Business case development and analysis

5.7 Select preferred sourcing/service delivery option

6 Facility service provision

6.1 Principle options

6.2 Internal service provision

6.3 External service provision

7 Main characteristics of FM agreements

7.1 General

7.2 Essential component

7.3 Agreement structure and content

8 Common considerations in agreements

8.1 Flexibility

8.2 Performance criteria

8.3 Information responsibilities

8.4 Reporting and auditing procedures

8.5 Continuous improvement, best practice and innovation

8.6 Asset replacement and project activity

8.7 Communication

8.8 Regulations

8.9 Corporate standards

8.10 Termination of agreements

9 Preparation and development of an agreement

9.1 General

9.2 Preparation phase

9.3 Pre-qualification phase

9.4 Tender/negotiation phase

9.5 Agreement preparation phase

9.6 Signature phase

9.7 Implementation phase.

10 Measure service provision performance

10.1 General

10.2 Measuring effectiveness

10.3 Outputs

Annex A (informative) Example of requirements for a service

Annex В (informative) Example of business case content

Annex C (informative) Structure of an agreement — General clauses

Annex D (informative) Service level agreements — Benefits, preparation and structure of an agreement (SLA clauses)

 Bibliography