ДСТУ ISO 13053-1:2016 Статистичний контроль. Кількісні методи покращення процесу. Шість Сигма. Частина 1. Методологія (ISO 13053-1:2011, IDT)

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Наказ від 11.08.2016 № 236

ISO 13053-1:2011

Quantitative methods in process improvement --
Six Sigma -- Part 1: DMAIC methodology

прийнято як національний стандарт
методом «підтвердження» за позначенням
 

ДСТУ ISO 13053-1:2016
(ISO 13053-1:2011, IDT)

Статистичний контроль. Кількісні методи покращення процесу.
Шість Сигма. Частина 1. Методологія

З наданням чинності від 2016–09–01

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Symbols and abbreviated terms

3.1 Symbols

3.2 Abbreviated terms

4 Fundamentals of Six Sigma projects within organizations

4.1 General

4.2 Voice of the customer

4.3 Accountability

4.4 Maturity of processes of an organization

4.5 Relationship with quality management standard ISO 9001

5 Six Sigma measures

5.1 Purpose

5.2 Defects per million opportunities (DPMO)

5.3 Sigma score

5.4 Rolled throughput yield (RTY)

5.5 Return rate (RR)

5.6 Number of problem reports (NPR)

5.7 On-time delivery (OTD)

5.8 Cost of poor quality (COPQ)

6 Six Sigma personnel and their roles

6.1 General

6.2 Champion

6.3 Deployment Manager

6.4 Project Sponsor

6.5 Master Black Belt

6.6 Black Belt

6.7 Green Belt

6.8 Yellow Belt

7 Minimum competencies required

8 Minimum Six Sigma training requirements

8.1 Recommended training

8.2 Training requirements for Champions / Deployment Manager

8.3 Training requirements for Sponsors

8.4 Training requirements for Master Black Belts

8.5 Training requirements for Black Belts

8.6 Training requirements for Green Belts

8.7 Training requirements for Yellow Belts

9 Six Sigma project prioritization and selection

9.1 General considerations

9.2 Project prioritization

9.3 Project selection

10 Six Sigma project DMAIC methodology

10.1 Introduction

10.2 Define phase

10.3 Measure phase

10.4 Analyse phase

10.5 Improve phase

10.6 Control phase

11 Six Sigma project methodology — Typical tools employed

12 Monitoring a Six Sigma project

12.1 General

12.2 Gate reviews

12.3 Project management

12.4 Weekly mentoring sessions with a Master Black Belt

13 Critical to success factors for Six Sigma projects

14 Six Sigma infrastructures within an organization

14.1 General information

14.2 Large - Over 1 000 employees at a site

14.3 Medium – 250 to 1 000 employees at a site

14.4 Small – Less than 250 employees at a site

14.5 Multiple sites

Annex A (informative) Sigma scores

Annex B (informative) Training

Bibliography