ДСТУ EN ISO 41014:2022 Управление объектами. Разработка стратегии управления объектами (EN ISO 41014:2020, IDT; ISO 41014:2020, IDT)



ДСТУ EN ISO 41014:2022
(EN ISO 41014:2020, IDT; ISO 41014:2020, IDT)

Управління об’єктами. Розроблення стратегії управління об’єктами

 

 
   
 
Не є офіційним виданням.
Офіційне видання розповсюджує національний орган стандартизації
(ДП «УкрНДНЦ» http://uas.gov.ua)

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Terms, definitions and abbreviated terms

3.1 Terms related to facility management

3.2 Terms related to assets

3.3 Terms related to people

3.4 Terms related to sourcing

3.5 Terms related to process

3.6 Terms related to finance

3.7 Terms related to general business

3.8 Terms related to measurement

3.9 Abbreviated terms

4 Understanding the demand organization

4.1 Organization

4.2 Governance

4.3 Context

4.4 Riskmanagement.

4.5 Strategic alignment

5 Developing FM requirements

5.1 Current and future interest in facilities

5.2 Maturity of FM

5.3 Briefing for refurbished or new facilities

5.4 Stakeholders.

5.5 Accessibility, inclusiveness and equalities

5.6 Functional requirements

5.7 Scope of services

5.8 Service specifications

5.9 Outputs and targets

5.10 Service levels

5.11 Service delivery options

5.12 Sourcing

5.13 Innovations in service delivery

5.14 Market audit

5.15 Verification and feedback

6 Formulating the FM strategy

6.1 Compiling the strategy

6.2 Format and content

6.3 Budgetary requirements

6.4 Procurement

6.5 Communication and feedback

6.6 Implementation plan

7 Managing performance

7.1 Monitoring and control of performance

7.2 Performance indicators

7.3 Performance measurement

7.4 Performance review

7.5 Corrective actions

7.6 Feedback and lessons learned

8 Improving outcomes

8.1 Applying lessons learned

8.2 Reassessing outputs and targets

8.3 Updating the FM strategy

8.4 Updating the FM policy

Annex A (informative) Examples of threats and opportunities

Annex В (informative) Examples of factors affecting business strategy

Annex C (informative) Considerations when formalizing the FM strategy document

Annex D (informative) Example of an FM strategy

Bibliography

Index