ДСТУ EN ISO 9241-220:2022 Эргономика взаимодействия человек-система. Часть 220. Процессы обеспечения, выполнения и оценки ориентированного на человека проектирования в организациях (EN ISO 9241-220:2019, IDT;...

ДСТУ EN ISO 9241-220:2022
(EN ISO 9241-220:2019, IDT;
ISO 9241-220:2019, IDT)

Ергономіка взаємодії людина-система.
Частина 220. Процеси забезпечення,
виконання та оцінювання орієнтованого на
людину проєктування в організаціях

 
   
 
 
     
Не є офіційним виданням.
Офіційне видання розповсюджує національний орган стандартизації
(ДП «УкрНДНЦ» http://uas.gov.ua)

Contents

Foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Abbreviated terms

5 Conformance

6 Purpose and benefits of this document

6.1 Purpose of human-centred design

6.2 Purpose of HCD process descriptions

6.3 Benefits of using HCD process descriptions

7 HCD processes

7.1 HCD process model

7.2 HCD processes

7.3 Relationships between the HCD processes

8 Using the HCD process descriptions

8.1 Uses of the process descriptions

8.1.1 General

8.1.2 Implementing human-centred design as part of a system development or procurement process and/or support life cycle

8.1.3 Assessing an enterprise’s existing capability to carry out the human-centred processes

8.1.4 Improving the application of human-centred design as part of an existing system development process

8.1.5 Development of competence in human-centred design

8.2 Applying the process descriptions

8.2.1 General

8.2.2 Integration with systems and software engineering

8.2.3 Implementation of the processes

8.2.4 Iteration of processes

9 HCD process descriptions

9.1 Format

9.2 Ensure enterprise focus on human-centred quality (HCP.1)

9.2.1 Purpose and outcomes of HCP.1

9.2.2 Incorporate human-centred quality in business strategy (HCP.1.1)

9.2.3 Institutionalize human-centred quality (HCP.1.2)

9.3 Enable human-centred design across projects and systems (HCP.2)

9.3.1 Purpose and outcomes of HCP.2

9.3.2 Integration of human-centred design (HCP.2.1)

9.3.3 Resources for human-centred design (HCP.2.2)

9.3.4 Authorization and control of human-centred quality (HCP.2.3)

9.4 Execute human-centred design within a project (HCP.3)

9.4.1 Purpose and outcomes of HCP.3

9.4.2 Plan and manage human-centred design for the project (HCP.3.1)

9.4.3 Identify the context of use (HCP.3.2)

9.4.4 Establish the user requirements (HCP.3.3)

9.4.5 Design solutions that meet user requirements (HCP.3.4)

9.4.6 User-centred evaluation (HCP.3.5)

9.5 Introduction, operation and end of life of a system (HCP.4)

9.5.1 Overall purposes and outcomes

9.5.2 Introducing the system (HCP.4.1)

9.5.3 Human-centred quality in operation (HCP.4.2)

9.5.4 Human-centred quality during upgrades (HCP.4.3)

9.5.5 Human-centred quality at the end of life of a system (HCP.4.4)

Annex A (informative) Work products for HCD processes

Annex B (normative) Tailoring of processes and work products

Annex C (informative) Relationship to other human-centred design standards

Annex D (informative) Uses of the document

Annex E (informative) Human-centred quality

Annex F (informative) Risk management and human-centred design

Bibliography