ДСТУ EN 17371-2:2022 Предоставление услуг. Часть 2. Контракты о предоставлении услуг. Руководства по оформлению, содержанию и структуре контрактов (EN 17371-2:2021, IDT)

ДСТУ EN 17371-2:2022
(EN 17371-2:2021, IDT)

Надання послуг. Частина 2. Контракти про надання послуг.
Настанови щодо оформлення, змісту та структури контрактів

 
     
Не є офіційним виданням.
Офіційне видання розповсюджує національний орган стандартизації
(ДП «УкрНДНЦ» http://uas.gov.ua)

Contents

European foreword

Introduction

1 Scope

2 Normative references

3 Terms and definitions

4 Purpose of a service contract

5 Service contract structures

6 Content of a service contract

6.1 General

6.2 Who is entering into the service contract?

6.3 What are the services - how are they specified, ordered and what are the service performance targets?

6.4 How are charges calculated and paid?

6.5 What legal system governs the service contract?

6.6 How will the contracting parties deal with disputes?

6.7 What is the exposure?

6.8 What intellectual property rights are there in, and to, the service outputs?

6.9 When does the agreement commence, how is it terminated and what are the consequences of termination?

6.10 What considerations relate to information/data?

6.11 Making changes to the agreement and the contracting parties relationship

6.12 What other terms need to be considered?

Annex A (informative) Service scope and description

Annex В (informative) Pricing models

Annex C (informative) Exit management

Bibliography